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Ticket Enquiries Office: 03330 05 05 03

Ipswich Town FC Ticketing and Merchandise

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Delivery Information

Christmas 2016 - Last Guaranteed, Pre-Christmas Delivery, Order Deadlines

  • Europe & Rest of The World - 3:00PM (GMT) Tuesday, 12th December 2016
  • UK Economy Delivery (3-5 Days) - 3:00PM (GMT) Friday, 16th December 2016
  • UK Next Day Delivery - 3:00PM (GMT) Wednesday, 21st December 2016
  • Ipswich Town Football Club are committed to offering the best customer service possible, ensuring that your online purchases from the club arrive both safely and in an efficient manner. We have therefore partnered with Global Freight Solutions Limited to ensure that all orders within the UK are delivered by their secure delivery network, offering excellent standards and using market leading technology to ensure you are left completely satisfied with the service you receive. Overseas orders are shipped via our secure overseas courier partner FedEx or in some limited cases Hermes via the Global Freight Solutions Ltd network.

    Click & Collect

    We offer a free of charge click and collect service, allowing you to collect your goods from our Planet Blue Superstore on Portman Road, Ipswich. We aim to process you order as soon as possible, however this is not guaranteed within the same 'Next Day' timescale as home delivery orders. Once your order has been received, it will be picked and despatched to the store for collection. You will receive an email from the store staff telling you that your order is available for collection. We aim to have your order available for collection within 48 hours (working days only).You will need to provide a copy of this order confirmation email in order to collect your order from the store - please remember to bring this with you. Please do not arrive at the store until you have received this notification as your goods will not have been taken to the store until this time. Please ensure you check the store opening hours before setting off to collect your goods. Ipswich Town Football Club will not be held liable for any collections attempted outside of the regular store opening hours displayed on the official club website. Orders placed on a Friday are unlikely to be able to be collected from the store until the following Monday at the earliest. Customers wishing to collect an order on a matchday Saturday or on a non-match Saturday are therefore recommended to place their order by 3:00pm on the Wednesday prior.

    UK Next Day Delivery - Mainland* £5.95

    This service is available for GB Mainland Only. This does not include Isle of Wight, Isle of Man, Scottish Highlands or Scottish Islands. This is a premium signed for courier service and will be delivered on the Next Working Day if ordered before 3pm on the working day prior. You will receive notification of a one hour delivery window when your parcel will be delivered from the UK Mail scheduling service. On receipt of this message you will be able to arrange to reschedule this delivery for a more convenient date, if required. All UK Next-Day parcels must be signed for. Your will receive your email from UK Mail. Please check your email spam folders for emails from UK Mail as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    UK Economy Delivery - Mainland* £3.95

    This service is available for GB Mainland, Isle of Wight, Isle of Man, Scottish Highlands and Scottish Islands. This is a economy courier service and will be delivered by the Hermes network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    Non-Mainland Delivery - Northern Ireland* £7.95

    This service is available for deliveries to Northern Ireland only. This is a economy courier service and will be delivered by the Hermes network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    Non-Mainland Delivery - Channel Islands* £14.95

    This service is available for deliveries to the Channel Islands only. This is a economy courier service and will be delivered by the Hermes network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    ROI Deliveries* £9.95

    This service is available for deliveries to Ireland only. This is a economy courier service and will be delivered by the Hermes network within 3-5 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    BFPO Deliveries* £12.95

    This service is available for deliveries to BFPO addresses only. This is a economy courier service and will be delivered by the Hermes network within 3-7 working days if ordered before 3pm on the working day prior. This is a "Leave Safe" delivery service. Unsuccessful delivery attempts will result in a calling card being left at the delivery address. You will receive a pre-delivery notification email from Global Freight Solutions Ltd when your order is out for delivery. Please check your email spam folders for emails from Global Freight Solutions (GFS) Ltd as the email is automatically sent as your parcel is scanned, this email DOES NOT COME FROM IPSWICH TOWN FOOTBALL CLUB.

    Free UK Economy Shipping*

    UK mainland orders over £150 qualify for free delivery. These will be sent via our UK Economy Delivery service. Please see above for further information. Any "Free Delivery" promotional periods offered by Ipswich Town Football Club will always refer to the UK Economy delivery service.

    *We do not offer deliveries on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year's Day.

    Overseas Deliveries Standard Delivery International (up to 10 working days)

    A tracked, secure service, taking up to 10 working days from picking of order. Your shipping cost will be calculated and assigned to your order upon checkout. Overseas customers will receive an automatically generated email with tracking details upon despatch from the Ipswich Town Football Club warehouse. This will allow you to track your parcel utnil it arrives at your address. All overseas parcels will require a signature upon delivey by the local delivery agents. This service is available worldwide, with certain restrictions. This is not a guaranteed delivery date service. For standard delivery to be offered your order must be below a certain weight (under 1.5 kg) and volume. If you do not qualify for standard delivery you will be charged the maximum delivery cost for standard delivery and will be contacted by a member of our team to arrange any required surcharge.

    Please note we are NOT able to deliver to a PO Box under any circumstances as your parcel must be signed for. Some more remote addresses may incur longer transit times.

    Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation's import duties or any other levied charge, Ipswich Town Football Club will not refund your goods or shipping charges. A re-delivery back to the online store after you have refused to pay charges incurs additional costs to the club, and therefore we are unable to accept these specific goods back from our couriers. We are not responsible for the charges levied on importing goods by each nation and you accept payment of these charges when you place an order with the online store.

    Those countries, that are know to us, with limitations on orders value thresholds, with the necessity to pay excess import tax and duties, are as follows;

    United States of America - $200.00 USD
    Australia - $1,000.00 AUD

    The above list is not limited to the countries displayed on this site.

    If you return goods to us after accepting delivery (and paying import charges) then the usual refund policy applies.

    Additional Information

    What happens if my delivery has not arrived ? - contact us by telephone or email, detailing your name, address and order number. Please only contact us if your delivery is outside of the delivery timescales listed above. To contact us, telephone 01473 400501 or email orders2@itfc.co.uk. Please allow us upto 48 hours to track your parcel and for us to communicate back to you.
    Certain products are extremely difficult to ship overseas - please contact us for a quote on +44(0)1473 400501 or email us at orders2@itfc.co.uk
    Non-shippable addresses - for contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
    Undelivered items - we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 (thirty) days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 (thirty) days after the date the order was taken by us.

    Despatching of orders - although we try to get all our orders despatched on the day of order, this may not always be possible for the following reasons:
    Pre-Orders - products on pre-order or products that are not in stock at the time of ordering will be despatched in the period specified on the website, if you require other items before the pre-order date, you will be required to place a seperate order. Otherwise all items will be shipped on the pre-order date specified.
    Credit Card Checks - sometimes we may need to make additional checks on your credit card which could delay your order.
    Personalisation - products ordered requiring personalisation of any nature will take longer to process than other products. Please therefore leave up to 5 (five) working days for products to be personalised and shipped.
    International Shipping - any customs or import duteis are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your shipment for whatever reason. Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation's import duties or any other levied charge, Ipswich Town Football Club will not refund your goods or shipping charges.