If we do not have any item that you have ordered, we will immediately refund you. We will process this refund back to the credit/debit card that payment was taken from. We will not retain your money or substitute the item for other items without contacting you first.
Ipswich Town Football Club always strive to ensure stock levels are correct, however due to certain circumstances and the nature of the business, very rarely an item may appear to be in stock, rather than be sold out. We apologise for these instances and will always look to rectify stock levels as soon as any errors are noticed.
You may return any item within 28 (twenty eight) days from the date of receipt in its original condition and packaging for a refund of the price you paid for the item. You will not be refunded your postage costs should the item not be faulty.
Faulty, our-mistakenly picked items or damaged in transit items will be fully refunded, or exchanged, at your request, including a full refund of any postage paid. In this instance we will require you to send the item back to us for inspection, upon which your refund/exchange will be processed.
If you would like to return your items to our store, please ensure you have a proof of purchase receipt to avoid disappointment in us being unable to process the refund/exchange. In this instance you will need to bring a copy of your online receipt or delivery note. Your goods being returned must be in original packaging, with tags and be in a re-saleable condition, unless faulty.
Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of your order or if the product is faulty. Please note we cannot refund personalised purchases for sizing errors. Please refer to the size charts on the website to ensure this is correct prior to ordering a personalised product.
Please note: Ipswich Town Football Club recommends that you use a recorded delivery service to return products as we cannot be held responsible for goods not being received.
We will not refund goods that are not received back to us within the 28 (twenty eight) day refund period.
To return items please include the merchandise, with original delivery note and a brief note of the reason for return. Please also state whether you would like a refund or a replacement product to be sent.
Please send items to the following address:
Ipswich Town Online Store
If you require an exchange, we will be happy to process this for you, however you will be required to pay for the return shipping costs to return the item to us - we recommend using a secure method. We do not refund this charge. Please include your exchange request, the original delivery note and the merchandise in any package you return to the club address.
Exceptions to our returns policy
All DVDs, CD's, underwear, swimwear, pierced jewellery and items specifically manufactured to your order can only be refunded or exchanged if the goods are deemed to be faulty.
We are unable to refund or exchange a personalised product once it has been printed with either a player's name and number or a custom name and number; this still applies in the event of a player leaving the club and/or changing his squad number. There are strictly no exceptions to this policy. Ipswich Town Football Club will not be held responsible for the length of time a player is at the club following personalisation of products. A refund or exchange will be permitted if the product is deemed faulty.
Shirt Printing Disclaimer
Personalisation of Replica Kit
Ipswich Town Football Club reserves the right to refuse to print shirts that we deem offensive or abusive. An operator will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.
Customers should be aware that sizing may vary from previous Replica kits. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item. Ipswich Town Football Club cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number or leave the club.
Please note that the price charged for shirt printing applies to up to 12 letters, however this is dependant on the size of shirt requested as not all sizes will accommodate 12 letters. If this is the case an operator will contact you to discuss your choice and, if necessary, request an alternative.
If you have had your shirt personalised, you may find that it appears creased. This is due to the shirt being packaged for transit if you have received it from Mail Order, or as it has been folded into your shopping bag. It can easily be resolved by following the instructions below;
- Place a clean, damp cloth over the personalisation and press with a warm (not hot) iron.
- Please do not iron directly onto the personalisation.
Washing Instructions for personalised replica shirt
In order to maintain the appearance and avoid any issues after washing please ensure you follow the washing instructions shown on the care label on the inside of the shirt;
- Machine wash at 40 degrees C
- Cool Iron only (Do Not Iron any printed sponsors, crest, manufacturers logo, sleeve badge or personalisation directly)
- Do not dry clean
- Do not tumble dry
- Do not bleach